1. General Policies (Applicable to All Services)

1.1. Code of Conduct

• All instructors, mentors, and coaches must maintain professionalism, respect, and patience with clients.

• Discrimination, harassment, or inappropriate behaviour will not be tolerated.

• Clients are expected to treat staff and fellow learners with respect.

1.2. Payment & Fees

• Payment is due before or at the time of service unless otherwise agreed (e.g., monthly billing for lessons).

• Accepted payment methods: Credit/Debit, PayPal, Bank Transfer, or Cash (in-person only).

• Late payments may incur a fee (e.g., 5% after 7 days).

1.3. Cancellation & Rescheduling

• 24-hour notice required for cancellations/rescheduling.

• No-shows may be charged 50% of the session fee.

• Exceptions for emergencies (case-by-case basis).

1.4. Refund Policy

• Music Production Services (Mixing/Mastering):

  • Deposits are non-refundable once work begins.

  • Partial refunds possible if project is cancelled mid-way (prorated based on work completed).

• Mentoring/Coaching & Guitar Lessons:

  • Refunds available if cancelled before the first session.

  • After sessions begin, refunds only for unused pre-paid sessions (minus a 10% admin fee).

• Guitar Lessons Refund Policy

1. Pre-Paid Lesson Packages

• If a student cancels before the first lesson, they are eligible for a full refund (minus any processing fees, if applicable).

• If a student cancels after the first lesson but before subsequent sessions, they will receive a prorated refund for unused lessons (minus a 10% administrative fee).

2. Single Session Payments

• No refunds for single-session bookings once the lesson has occurred.

• If cancelled with at least 24 hours’ notice, the payment can be credited toward a future lesson.

3. No-Show & Late Cancellation Policy

• Lessons cancelled with less than 24 hours’ notice are non-refundable.

• No-shows (missed lessons without notice) forfeit the session fee.

4. Instructor Cancellations

• If Music Pro Services cancels a lesson (e.g., instructor illness), students will receive a free rescheduled lesson at a convenient time.

5. Dissatisfaction Guarantee

• If a student is unsatisfied after the first lesson, they may request a partial refund (50% of the first lesson fee).

6. Exceptions

• Refund requests due to medical emergencies or extenuating circumstances will be reviewed on a case-by-case basis (documentation may be required).

1.5. Intellectual Property

• Music Production Clients retain all rights to their original recordings.

• Music Pro Services may use finished work (with permission) for promotional purposes unless otherwise agreed.

• Lesson materials (tabs, exercises) are for personal use only—no redistribution without consent.

2. Service-Specific Policies

2.1. Music Production Services

Recording, Mixing & Mastering

• Clients must provide high-quality stems/vocals (WAV/MP3) if not recorded at Music Pro Services.

• Revisions:

  • 3 free rounds of revisions per project.

  • Additional revisions billed at an hourly rate.

• Turnaround time depends on project scope (typically 7-14 days unless rush fees apply).

Custom Compositions

• Licensing terms (exclusive vs. non-exclusive) must be agreed upon in writing.

• Royalty splits (if any) must be documented before release.

2.2. Mentoring & Coaching

Structure & Expectations

• Sessions can be one-on-one or group-based (virtual or in-person).

• Clients should come prepared with goals/questions.

• Progress tracking via feedback forms (optional).

Session Length & Frequency

• Standard session: 60 minutes (shorter/longer options available).

• Recommended frequency: Weekly or bi-weekly for best results.

2.3. Guitar Lessons

Lesson Levels & Curriculum

• Beginner: Chords, strumming, basic theory.

• Intermediate: Scales, improvisation, songwriting.

• Advanced: Technique mastery, advanced theory, performance prep.

Equipment Requirements

• Students must have their own guitar (acoustic/electric).

Makeup Lessons

• Missed lessons can be rescheduled once per month with 24-hour notice.

3. Liability & Safety

• In-Person Sessions:

  • Studio/lesson space must be kept safe and equipment handled responsibly.

  • Parents/guardians must supervise minors (if applicable).

• Online Sessions:

  • Stable internet connection required; technical issues on the client’s side do not warrant refunds.

4. Amendments & Agreement

• Policies may be updated with 30 days’ notice (clients will be informed).

• By engaging with Music Pro Services, clients agree to these terms.

How We Roll