1. General Policies (Applicable to All Services)
1.1. Code of Conduct
- All instructors, mentors, and coaches must maintain professionalism, respect, and patience with clients.
- Discrimination, harassment, or inappropriate behaviour will not be tolerated.
- Clients are expected to treat staff and fellow learners with respect.
1.2. Payment & Fees
- Payment is due before or at the time of service unless otherwise agreed (e.g., monthly billing for lessons).
- Accepted payment methods: Credit/Debit, PayPal, Bank Transfer, or Cash (in-person only).
- Late payments may incur a fee (e.g., 5% after 7 days).
1.3. Cancellation & Rescheduling
- 24-hour notice required for cancellations/rescheduling.
- No-shows may be charged 50% of the session fee.
- Exceptions for emergencies (case-by-case basis).
1.4. Refund Policy
- Music Production Services (Mixing/Mastering):
- Deposits are non-refundable once work begins.
- Partial refunds possible if project is cancelled mid-way (prorated based on work completed).
- Mentoring/Coaching & Guitar Lessons:
- Refunds available if cancelled before the first session.
- After sessions begin, refunds only for unused pre-paid sessions (minus a 10% admin fee).
- Guitar Lessons Refund Policy
1. Pre-Paid Lesson Packages
- If a student cancels before the first lesson, they are eligible for a full refund (minus any processing fees, if applicable).
- If a student cancels after the first lesson but before subsequent sessions, they will receive a prorated refund for unused lessons (minus a 10% administrative fee).
2. Single Session Payments
- No refunds for single-session bookings once the lesson has occurred.
- If cancelled with at least 24 hours’ notice, the payment can be credited toward a future lesson.
3. No-Show & Late Cancellation Policy
- Lessons cancelled with less than 24 hours’ notice are non-refundable.
- No-shows (missed lessons without notice) forfeit the session fee.
4. Instructor Cancellations
- If Music Pro Services cancels a lesson (e.g., instructor illness), students will receive a free rescheduled lesson at a convenient time.
5. Dissatisfaction Guarantee
- If a student is unsatisfied after the first lesson, they may request a partial refund (50% of the first lesson fee).
6. Exceptions
- Refund requests due to medical emergencies or extenuating circumstances will be reviewed on a case-by-case basis (documentation may be required).
1.5. Intellectual Property
- Music Production Clients retain all rights to their original recordings.
- Music Pro Services may use finished work (with permission) for promotional purposes unless otherwise agreed.
- Lesson materials (tabs, exercises) are for personal use only—no redistribution without consent.
2. Service-Specific Policies
2.1. Music Production Services
Recording, Mixing & Mastering
- Clients must provide high-quality stems/vocals (WAV/MP3) if not recorded at Music Pro Services.
- Revisions:
- 3 free rounds of revisions per project.
- Additional revisions billed at an hourly rate.
- Turnaround time depends on project scope (typically 7-14 days unless rush fees apply).
Custom Compositions
- Licensing terms (exclusive vs. non-exclusive) must be agreed upon in writing.
- Royalty splits (if any) must be documented before release.
2.2. Mentoring & Coaching
Structure & Expectations
- Sessions can be one-on-one or group-based (virtual or in-person).
- Clients should come prepared with goals/questions.
- Progress tracking via feedback forms (optional).
Session Length & Frequency
- Standard session: 60 minutes (shorter/longer options available).
- Recommended frequency: Weekly or bi-weekly for best results.
2.3. Guitar Lessons
Lesson Levels & Curriculum
- Beginner: Chords, strumming, basic theory.
- Intermediate: Scales, improvisation, songwriting.
- Advanced: Technique mastery, advanced theory, performance prep.
Equipment Requirements
- Students must have their own guitar (acoustic/electric).
Makeup Lessons
- Missed lessons can be rescheduled once per month with 24-hour notice.
3. Liability & Safety
- In-Person Sessions:
- Studio/lesson space must be kept safe and equipment handled responsibly.
- Parents/guardians must supervise minors (if applicable).
- Online Sessions:
- Stable internet connection required; technical issues on the client’s side do not warrant refunds.
4. Amendments & Agreement
- Policies may be updated with 30 days’ notice (clients will be informed).
- By engaging with Music Pro Services, clients agree to these terms.